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Acceptance of Terms & Conditions
By submitting a booking you confirm that you and each of your party
accept the terms and conditions contained herein.
Making a Reservation
To book your accommodation, you will need to complete our
Reservation Form and pay a deposit or the full amount if you are
booking within thirty days of the start of your booking period. The
person submitting the Reservation Form is called the Party Leader. He
or she must have the authority to contract on behalf of all other
persons utilizing the accommodation and other services booked. By
submitting the Reservation Form, the Party Leader is stating that all
persons utilizing our services have accepted these Terms and
Conditions. The Party Leader will be responsible for the full cost of
accommodation and other services contracted.
Confirmation
A Confirmation with all necessary details will be issued and sent to
the Party Leader who is responsible for keeping other members of the
party informed. Our responsibility is to provide the accommodation
and other services that you have booked with us. Please check your
Confirmation carefully to ensure that you have been confirmed for
what you intended to book. We reserve the right at our absolute
discretion to refuse your booking, in which case we will refund in
full any money you have already paid us.
What Is And Is Not Included
Rates include all Jamaican taxes, staff salaries, laundry, cost
of water and electricity, cleaning and household supplies. The
accommodation is fully furnished and equipped with linen, bath and
beach towels, dishes, utensils, soaps and tissue paper. Unless you
notify us otherwise, we will arrange to stock and charge you for an
initial supply of groceries. Anything from the initial supply not
opened or used may be returned for a full credit. Rates do not
include any insurance, flights, airport charges, car rental,
transportation (except where one set of Airport Transfers to and from
Montego Bay are included free with the accommodation), baggage
handling, staff gratuities, telephone charges, food, beverages,
liquor, personal items and expenses, dry cleaning, or baby-sitting.
Airport Transfers
Airport Transfers to and from Montego Bay are included in the
Weekly Rates for the villas and cottages. We allow for two suitcases
per passenger, and we are under no obligation to transfer any
additional suitcases, windsurfers, surfboards, bicycles or other
unconventional luggage unless we have confirmed otherwise in advance.
Booking Lesser Bedrooms Than the House Contains
Some homes permit guests to book a lesser number of bedrooms than
the house contains. Those not booked may be closed off and you are
not permitted to enter those rooms without our prior consent. The
rest of the unit is yours exclusively for the duration of your stay.
No one else will share any part of the accommodation with you. The
maximum number of persons allowed per bedroom is two. Additional
persons may be allowed at certain homes. Under no circumstances will
more persons be allowed to occupy the accommodation than the number
stated on the Confirmation. An infant (i.e. a child who is less than
two years old) may share a bedroom at no extra charge.
Payments
A reservation may only be confirmed when the Reservation Form has
been submitted, we have confirmed the reservation and a 20% deposit
has been received by us. The balance is due no less than 30 days
prior to the start of the booking period. If the booking is made less
than 30 days prior to the start of the booking period, the entire
amount is due immediately.
Travel Insurance
We highly recommend that you obtain travel insurance, including
trip cancellation insurance.
Refunds
Your payments will only be refunded if (1) we are unable to provide
the services or accommodation for reasons beyond our reasonable
control in which case you will receive a full refund; (2) we are able
to rebook the accommodation for the period you booked, in which case
you will receive a full refund less US$50 service charge. There is no
refund under any circumstances for any unused portion of booked
accommodation or services. Cancellation of your booking may result in
the forfeiture of your payments.
Building Work and Nuisance
From time to time, building work and associated noise is
unavoidable near to your accommodation. This is not under our control
and we accept no responsibility for the same.
Maintenance
We will use reasonable endeavours to ensure that any necessary
maintenance work is carried out as quickly as possible after
notification to us to cause you minimum inconvenience.
Utilities
There may be interruptions or malfunction in the supply of utilities
to accommodation. We do not accept any responsibility in respect of
the same and do not provide any compensation for such occurrences.
Satellite & Cable Television
No refunds or compensation of any kind will be made for the
failure of any satellite or cable television systems provided in the
accommodation.
Weekly Prices
The prices for accommodation are displayed on the Mysilversands
website. All accommodation is priced by the week (a stay of seven
nights). A stay of a week or more in the same accommodation includes
Free Airport Transfers between Montego Bay and Silver Sands for all
members of your party travelling together. A stay of less than a week
does not include Free Airport Transfers. We can arrange these for you
at the usual rates.
Nightly Prices
Nightly rates are posted for some accommodation. Where there is
no nightly rate posted, the nightly rate is the weekly rate divided
by seven. If you are booking a stay of less than a week, then the
nightly rate applies. If desired, we can arrange the airport
transfers at the usual rates. If you are booking a stay of more than
a week in the same accommodation, then the cost of the accommodation
is the weekly rate plus the product of the additional nights times
the nightly rate, and the Airport Transfers are free.
Maximum Number of Persons Allowed
Note that the prices are based on a maximum of two persons
sharing a bedroom. For example, a three bedroom rental will
accommodate up to six persons. An infant, i.e. a child who is less
than two years old at the time of the occupation of the home, may
share an adult's bedroom at no extra charge. Extra persons, i.e. more
than the maximum allowed under these terms and conditions, are NOT
permitted UNLESS prior permission is obtained in writing and
reflected on your Printed Confirmation. We reserve the right to
charge the sum of US$25 per night for each additional person or the
greater amount if specified in the details for the house
occupied.
Persons Permitted at the Accommodation
In making this reservation, you are entitled to accommodation for
the members of your party only and no other persons are permitted to
enter the premises except for the staff employed at the accommodation
and our staff or representatives (each a "Permitted Person") without
our prior permission in writing. You are especially advised not to
invite any sellers, vendors, door-to-door sales people, fishermen,
carvers, and others into the accommodation. If you invite any person
other than a Permitted Person into the accommodation you do so at
your own risk and you will be held responsible (and Mysilversands
Limited excludes all liability) for any losses or damages which may
result directly or indirectly from your failure to comply with this
requirement and your booking may be cancelled immediately without any
refund. In such an event, you will be required to leave the
accommodation immediately and Mysilversands Limited will have no
further obligations to you.
Price Guarantee
Subject to the following, rate changes made after you have booked
will not affect the price you pay, i.e. the price at which you booked
is guaranteed. Prior to your making a reservation, the rates are
subject to change without notice. If any new Government Tax or Levy
is imposed, we reserve the right to pass these costs on to you.
If You Want to Make Changes to Your Reservation
If after making your booking, you wish to make any changes,
please give us as much notice as possible. You may substitute persons
who may have dropped out without any penalty or charge provided you
have notified us. If you wish to change booking dates (a day or two
on either side of your booked dates), we may revise your booking
provided the home you booked is available for the new dates subject
to an administrative fee of US$25.
If We Need to Make Changes to Your Reservation
After confirming your booking, it may become necessary to make
changes to your booking or to cancel it and we reserve the right to
do so. We will tell you of any changes as soon as reasonably
possible. Where we are unable to provide the accommodation for
reasons beyond our control, we shall offer you a full refund or
alternative accommodation of a similar quality (if available). If the
available alternative accommodation is of a lower price, we shall
refund the difference in the cost to you. If we advise you of a
change, you must let us know as soon as possible if you wish to
accept the change or cancel the booking for a full refund.
Correcting Inaccuracies
We reserve the right to amend any pricing or availability errors,
after your reservation has been confirmed, however, if we do so
we shall give you notice of these changes as soon as reasonably
practical and thereafter you shall have 14 days from the date of
the notice in which to cancel your reservation. If you cancel
you reservation we shall send you a full refund of any sums you have
paid to us in respect to your reservation, however we shall have no
further liability to you howsoever arising in respect to the
amendment. If you confirm acceptance of any change or we do not
receive a cancellation notice from you within the time stated herein
then you shall be bound by the changes as if they had been part of
the original agreement between us.
Termination
You are responsible for the proper conduct of yourself and any
members of your party during your stay. In cases of serious
misconduct, we reserve the right to terminate your booking or that of
any member of your party. If we do so, we shall have no further
responsibility or liability to you. If you or any member of your
party deliberately or negligently cause any loss or damage to any
accommodation, property or person, you agree to compensate us for any
loss suffered by us, including legal costs, arising from such damage.
Breakage and Damages
Save for fair wear and tear, you are responsible for the
condition of the home and its contents. While we do not secure a
deposit against damage, we reserve the right to charge you for
damages and breakage caused by you.
Check-in and Check-out
Check-in time is 2:00 PM and check-out time is 10:00 AM. We may
allow you to check in earlier or check out later at no extra charge
subject to accommodation availability. If the accommodation is needed
for another party, we will use our reasonable endeavours to provide a
courtesy room and bathroom in alternative accommodation, if
available, at no extra charge. If you need to check in before 9:00 AM
or check out after 5:00 PM and it is possible for us to allow you to
occupy the accommodation, there will be an incidental charge of
US$50; if you need to check out after 8:00 PM, you will be charged
for an additional night.
Transportation Services
We can arrange transportation services with local drivers, either
to or from the airport or to other destinations. The local drivers we
deal with are independent parties who are responsible for their own
licenses, insurance and vehicles' roadworthiness. As such when
making these arrangements on your behalf we are acting solely as your
agent and you accept the transportation service at your own risk. You
can place orders with us either prior to arrival or with our
representatives during your stay, however, we cannot guarantee
availability at all times and you are therefore recommended to make
your bookings as early as possible. If we give any advice on journey
times, this is done in good faith but we cannot guarantee that any
journey will be completed in the specified time. You are required to
pay the costs of the transportation to us in advance of your journey
and in return you will be issued with a travel voucher, which is
redeemable by giving this to your driver. In the event that you
subsequently make any variations to your journey we reserve the right
to alter the costs appropriately. You may cancel any order for
transportation up until 24 hours before the pick up time to obtain a
full refund; if you fail to do so then you will remain liable for the
full cost. We reserve the right to terminate any transport services
in the event of riot, civil unrest, war, extreme weather conditions
or any other events that in our opinion are likely to be a threat to
your safety, if we do this we will refund to you the cost of the
service. Drivers reserve the right to refuse to transport passengers
where to do so would exceed the vehicles capacity or if they deem
them to be intoxicated or abusive and no refunds will be given in
these cases. In the event that a driver fails to arrive we will use
our reasonable endeavors to arrange a suitable alternative and if
this is not possible we will refund you the cost of the
transportation and this will be our total liability to you. Parents
or guardians are responsible for ensuring that their children are
appropriately strapped in and we accept no liability whatsoever
resulting from any failures to do so. If requested at the time of
booking we can arrange for child seats to be provided free of charge,
however, we can not guarantee immediate availability at all times.
If services are cancelled due to a lack of appropriate child
restraints we will refund the transportation costs.
Liability
We are not responsible in any way whatsoever for any damage, loss or
expense arising in connection with the provision of any service or
the rental of any accommodation or equipment including water sports
equipment, or arising in connection with any airline, vessel or
ground carrier, or for the action or omission of any travel agency or
tour operator, or their agents. We are not responsible in any way
whatsoever for any damage, loss, delay, harm or expense resulting
from inclement weather, acts of terrorism, acts of God, labour
unrest, monetary crisis, theft, quarantine restrictions, civil
commotion, arrest or restraint by any government, the hazards of war,
or any conditions outside of its control. If we have misrepresented
the accommodation you have booked, we will move you to suitable
accommodation or cancel the booking for a full refund at your
discretion. The limit of our liability to you is the full price you
paid to us.
Jurisdiction
These terms and conditions shall be governed by English law and the
parties submit to the exclusive jurisdiction of the English courts.
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