Mysilversands Limited — Booking Terms & Conditions
Effective 15/4/26
When you book a villa through us, you agree to these Terms. They set out what you can expect from us, what we expect from you, and what happens if something goes wrong. We've kept them as plain as we can.
Setup
1. About Mysilversands
We are Mysilversands Limited, a company registered in England and Wales (Company Number 5933016). You can verify our company details at the UK Government's Companies House website.
We don't own the villas you book through us. The villas, their staff and their facilities are provided by their owners (we'll call them the "Owners"). Our role is to market the villas and to handle bookings, payments, and guest care on the Owners' behalf.
If you'd like additional services alongside your villa — ground transportation, tours, spa treatments and the like — we can also arrange those through local providers (we'll call them "Operators"). Section 7 explains how that works.
When you book a villa through us, you have two relationships running at the same time: a contract with us for our services, and the use of the Owner's property. These Terms cover both. They also cover any add-on services we arrange for you with Operators.
2. Who this agreement is between
This agreement is between Mysilversands Limited and you, the Party Leader making the booking. You must be over 18.
By booking, you accept these Terms on behalf of yourself and every member of your party. You're responsible for making sure each member of your party knows the rules.
You'll need to send us a copy of official identification — the photo page of your passport, or a driver's licence — promptly after submitting the Reservation Form. We will only communicate with the Party Leader.
3. How we'll communicate
We send your Booking Confirmation by email after you've made your reservation. The Confirmation, together with these Terms and the villa details on our website, forms our complete agreement with you.
Please check the Confirmation carefully. If anything looks wrong, write back to us straight away.
If anything goes wrong before or during your stay, please tell us immediately so we can address it. How to report a problem is set out in section 25.
Booking and payment
4. Making a booking and payment
Bookings are made through our website. If you'd like help completing the Reservation Form, ask us — we'll walk you through it.
A non-refundable deposit (usually 20% of the total) secures your booking. If you book within 31 days of arrival, the full amount is due at the time of booking.
The balance is due 30 days before arrival. If we don't receive the balance on time, we may cancel the booking without refund. If we cancel a booking at our discretion, we refund you in full.
Prices on our website include Jamaican Government taxes and fees. We don't charge booking fees or card surcharges, but your bank may charge you for international transactions — that's between you and your bank.
5. The price you pay
The price on your Booking Confirmation is the price. We won't change it later for any reason within our control.
If the price shown on the Confirmation, the website, or our system is an obvious mistake — for example, a $5,000 stay shown at $50 — that booking isn't valid. We may cancel it and refund you, or you can choose to pay the correct price.
If a new government tax or levy is introduced after you've booked, we may pass it on to you. If you don't want to pay the additional amount, either of us can cancel the booking for a full refund.
6. What's included and what's not
Included: the villa, all furniture and fittings, linens and bath towels, dishes and utensils, soaps and tissue paper, water and electricity, staff salaries, and Jamaican Government taxes.
Not included: travel insurance, flights, airport charges, transportation (unless an airport transfer is explicitly part of your booking), baggage handling, gratuities, telephone calls, food and drink, personal items, and dry cleaning.
Where airport transfers are included, we allow two suitcases per passenger. We'll do our best with extra or unusual luggage, but we can't guarantee it unless we've agreed it in advance.
7. Additional services
If you'd like extras alongside your villa — ground transportation, tours, spa treatments, or similar — we can usually arrange them through our network of local Operators. Just ask.
These services aren't part of your villa booking. We arrange them as agent for the Operator, which means:
- Your contract for the service is with the Operator, not with us.
- We'll tell you the price and the Operator's terms before you commit.
- Services are charged separately from your villa rental.
- Each service has its own cancellation rules, which we'll explain at the time of booking.
If something goes wrong with a service, please tell us and we'll do what we can to help. Responsibility for the quality and safe delivery of the service itself rests with the Operator. Our liability for Operator-arranged services is set out in section 26.
8. Information we need from you
Tell us straight away if any information you've given us is wrong or has changed — particularly your contact details, the names of people in your party, or your travel arrangements.
If you give us other people's personal information, you confirm they consent to you sharing it with us. We treat all personal information under UK data protection law; you can read our Privacy Policy at mysilversands.com/privacy.
If you're travelling from abroad, you're responsible for your own passports, visas, and entry requirements. Make sure your travel documents are valid and in good condition.
If anyone in your party has reduced mobility or other needs, please tell us before you book so we can confirm whether the villa will work for you.
Changes and cancellations
9. Your right to cancel under UK law
Booking accommodation for a specific date is exempt from the 14-day statutory right to cancel under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is no statutory cooling-off period on a confirmed booking with us.
The cancellation rules that apply to your booking are set out in section 10.
10. Cancelling your booking
If you need to cancel all or part of your booking, please tell us in writing as soon as you can.
We'll try to rebook the cancelled nights to another guest. If we succeed, we refund what we received for those nights, less an administration fee of US$100. If we can't rebook the nights, no refund is due.
There's no refund for unused portions of your stay — if you arrive late, leave early, or skip a night, those nights are still chargeable.
We strongly recommend travel insurance with cancellation cover.
11. Changing your booking
You can ask to change your booking up to 72 hours before the day of arrival. Send the request in writing. A change only takes effect once we confirm it in writing.
After the 72-hour mark, we'll do our best to accommodate changes, but we can't guarantee them. An administration fee of US$100 per change applies.
If a change reduces the number of nights, the nights you've cut count as a cancellation under section 10. If a change increases the price, the difference must be paid before the change is confirmed.
12. If we need to cancel or change your booking
Sometimes we need to cancel or alter a booking — most often because of a maintenance issue at the villa, a safety concern, or events outside our control like civil unrest or government action.
We'll tell you as soon as we can. You'll have a choice between:
- a full refund, or
- alternative accommodation of similar standard, where one is available (if it's lower-priced, we refund the difference).
For Jamaican Hurricane Warnings specifically, our Hurricane Guarantee in section 13 sets out what happens.
13. Mysilversands Hurricane Guarantee
If the Government of Jamaica issues a Hurricane Warning for Jamaica, your safety is our priority. In these situations, it may not be safe or practical to remain in the villa — conditions can change quickly, and access, electricity, and water may be disrupted.
If you have not yet arrived. We will cancel your booking and you may choose either:
- a full refund, or
- to reschedule your stay within 18 months of your original arrival date, subject to availability. A rescheduled booking will be at the same rate, or lower if a lower rate applies for your new dates.
If you are already in the villa when a Hurricane Warning is issued. For your safety, you will be required to check out promptly. You will receive a refund for all unused nights. Nights already stayed are not refundable.
Under no circumstances should you plan to remain in the villa while a Hurricane Warning is in effect for Jamaica.
14. Refunds
Mysilversands holds all guest payments and only releases them to the Owner after your stay is complete. This means that if a refund is due to you, you'll always be paid.
We process refunds promptly — usually within 7 working days of the cancellation being confirmed. The refund returns to the same card or account you paid from.
15. Substituting a guest or extending your stay
You can swap a named guest for another at no charge, as long as you tell us before arrival.
You can ask to extend your stay if the villa is still available for the additional nights — just let us know.
If you reduce your stay, the cancelled nights are treated under section 10.
During your stay
16. Check-in and check-out
Check-in and check-out times are stated on your Booking Confirmation. Please observe them — they let staff prepare the villa for arriving and departing guests.
If you need to arrive early or leave late, ask us in advance. Without prior agreement:
- Late departures of up to one hour: US$100
- Late departures over one hour: one night's rent
17. Bedrooms
If you've booked fewer bedrooms than the villa has, please tell us before arrival which rooms you'd like to use, so the staff can prepare them.
18. Security deposit and damage
Some villas require a refundable security deposit. Where one applies, you'll see the amount on the villa's page on our website, and it must be paid before arrival. If it isn't paid, we may refuse entry, and any payments you've made may be forfeited.
We refund the deposit within 7 days of departure if no losses or damage are found. If there are deductions, you'll get an itemised statement on request.
You're responsible for any loss or damage beyond normal wear and tear. Where the cost exceeds the deposit, we'll bill you for the difference.
19. Who may stay at the villa
Your booking covers the number of guests stated on the Reservation Form. Only you and your party may use the villa.
The villa is offered for your quiet enjoyment. Visitors are not allowed without our prior written permission. Where we agree to a visitor, they must show ID on arrival. Vendors, contractors, and other unauthorised people must not be invited in.
If you bring people into the villa without permission, you'll be responsible for any resulting loss or damage. It's also a serious breach of contract — we may cancel your booking immediately, ask you to leave, and no refund will be due.
20. Pets, smoking, and parties
Pets are not allowed without our prior written permission. Where we agree to a pet, special rules will apply.
Smoking and vaping are not permitted inside the villa.
Parties and events are not allowed without our prior written permission.
A breach of any of these may result in immediate termination of your stay without refund.
21. Guest behaviour
You're responsible for the behaviour of yourself and your party. We may end your stay immediately, with no refund and no further obligations on us, in cases of serious misconduct or disruption — including threats or abuse, damage to property, excessive noise, disturbance to other guests or staff, or anything that puts another person at risk.
If you or a member of your party deliberately or carelessly causes loss or damage to the villa, its contents, or any person, you agree to compensate the Owner (and where applicable, Mysilversands) for the loss, including any legal costs.
22. Utilities and amenities
Repairs are arranged as quickly as we can after a problem is reported, but interruptions to utilities (water, electricity, internet, television) are sometimes outside our control. No refund is given for utility interruptions, including failures of internet or television service.
If something stops working during your stay, please tell us straight away — fixing it quickly usually means more to your stay than any post-departure compensation could.
23. Life in the tropics
Warm weather and seasonal rains are normal in Jamaica. Keep doors and windows closed when using air-conditioning. Despite pest control, small insects may be present. Ants may appear if food is left out; these are harmless, though their sudden appearance may catch you by surprise if you have not experienced this before.
24. Water sports equipment
Some villas include access to water sports equipment. The villa's page on our website tells you what's available.
Before using the equipment, you must:
- get permission from on-site staff
- sign the liability and safety waiver
- follow all safety instructions, including the use of buoyancy aids
- supervise children appropriately
You use the equipment at your own risk and accept the normal risks of water sports. Subject to the carve-outs in section 26, the villa Owners and Mysilversands accept no responsibility for injury, loss or damage in connection with your use of the equipment.
If you don't sign the waiver or don't follow the safety instructions, your stay may be terminated with no refund.
If something goes wrong
25. Reporting issues during your stay
If anything goes wrong during your stay — a problem with the villa, the staff, the equipment, or anything else — please tell us straight away. The fastest fix is the one we hear about first.
We're available 24/7 to help. Contact details are on your Booking Confirmation.
We genuinely want to know about problems while there's still time to put them right. Issues raised only after departure are much harder to address — we may not be able to resolve them, and neither we nor the Owner can accept responsibility for problems we weren't given the chance to fix.
26. Our liability
Mysilversands is the marketing agent for the villa, not the Owner or principal provider of the accommodation. Our role is to facilitate your booking; the villa, its staff, and its facilities are provided by the Owner. Where we arrange additional services for you (see section 7), we act as agent for the Operator — the Operator is responsible for performing the service.
Subject to the carve-outs below:
- We are not responsible for loss, damage, injury or expense arising from your rental of the villa, its equipment, any add-on service we arrange with an Operator, or any service connected with your booking — including the actions of airlines, ground carriers, tour operators, or other third parties.
- We are not responsible for events outside our control — weather, natural disasters, acts of God, terrorism, civil unrest, government action, labour disputes, theft, illness or quarantine, or war.
- Our total liability to you for any booking is limited to the amount you have paid us for that booking.
Carve-outs. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded under the laws of England and Wales.
Misrepresentation. If we have knowingly misrepresented the villa, we will either move you to a suitable alternative or cancel the booking for a full refund — your choice.
We may also decline a booking at our discretion at any time before arrival. Where we do, we refund you in full.
Legal
27. Changes to these Terms
The version of these Terms in effect at the time of your booking applies to your stay.
Where we need to apply revised Terms to a booking already made — for example, due to a change in law, a new operational requirement, or a safety matter — we'll write to you with the changes. You can either accept the revised Terms or cancel the booking for a full refund.
28. Governing law and disputes
These Terms are governed by the laws of England and Wales. You submit to the exclusive jurisdiction of the English courts. If you live in Scotland or Northern Ireland, you may choose the law and courts of those jurisdictions instead.
If we have a disagreement, please contact us first — we'll try to resolve it without going to court.
