us. I would just say though, that for Paulette's/Nigel/the other lady who came in, their demeanor could be a bit more pleasant. Not that they were rude in any way, but there's room for improvement in their interaction. to be a bit more guest-centric.
There were a few issues with the facilities. On arrival, one of the bathrooms (Room 1) was not cleaned properly and this was a big turn off at the outset. Nigel immediately addressed the issue, but by then the damage was done.
The guests in room 4 also were underwhelmed with the bathroom in particular. There was an issue getting cold water from the face basin and the hot water was scaldingly hot so it was a challenge washing their faces/hands or brushing teeth. The shower was also a bit cramped. They also said there was no remote for their AC unit.
There was another plumbing issue upstairs, where water leaked from the bathroom in Room 7 into Room 5. Again Nigel quickly sorted it once he was asked to do so.
In room 6 we were unable to turn on the TV. This wasn't a big deal since we were hardly in the room, but it would have been good if either of the 2 remote controls we saw, actually worked.
Overall, the hiccups we encountered did not detract too much from the enjoyable time everyone had and we would ask you to convey our appreciation to the staff (including those in the booking office), who made our stay a memorable one.

These 3, made from booking the vacation, preparing meals, to chopping coconuts and watersport activities easy, kept us well fed and helped us to have a blast! It makes such a difference, especially when this is so lacking elsewhere in the country. As Jamaicans ourselves, your service made us proud to be Jamaican.

My only criticism was my interaction with the Bar and Grill staff at the main beach. When I asked, on two different occasions at the Grill, for directions to the office and then the restrooms, I was first ignored, then given looks of annoyance by the lady who appeared in charge of the crew in there. It was only asking a second time on each occasion, that one other lady from the back was kind enough to answer me. The staff at the bar appeared to have a similar disposition.

I know that these incidents are by no means a reflection on Endless Summer staff or the MySilversands.com staff, but it would be good if they could benefit from the excellent people skills training that the other staff get.????

We would definitely stay here again!!! We are already looking forward to our next mini family reunion again.
Thanks to ALL,
Kathy

e also had a hard time initially on communication of the meals or the cooking staff preparing the food that we like. We do not eat goat and that was a dinner option for two nights. I will say once the cook learned that we had never had goat she made goat with chicken as well and was very nice about accomodating! We had a party of 12 and initially there was not enough food to go around for us to eat and be satisfied.

Overall, we will continue to look for Villas in Silver Sands but will not be back to Endless Summer. The Owner needs to take more pride in this Villa! We love Jamaica!! :-)